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recommended repairer choice

According to the 'Breakthrough ruling gives motorists genuine choice' article (by VACC Australian Automotive magazine), motorists are entitled by law to choose their own Repairer. It said that Australian motorists have been given a significant boost, with the Australian Financial Complaints Authority (AFCA) recently enforcing genuine choice in motor vehicle insurance policies - the body instructing a car insurer to use a motorist's choice of repairer, instead of the insurer's preferred repairer. VACC has declared this is a major win for industry and motorists. The insurer-preferred repairer typically provides a much lower repair estimate than the consumer's chosen repairer. 'Frustratingly, the consumer is often not told why the insurer's repair estimate is much lower. The insurer may also use the lower repair estimate to cash settle the policyholder, which is unfair... This behaviour encourages underfunded or incomplete repairs, or unfair cash settlements'. VACC members want to see the end of vehicles being poorly repaired. AFCA has restored the policyholder's choice of repairer rights and the right to have their vehicle repaired to a safe standard. Before this decision, often cars that needed to be re-paired were returned to the workshop that lost out on the original quote, so the job can be 'made good'. So, getting the right repairer in the first place may actually save car insurers time and money'. The ruling reinforces a motorist's right - where they have a 'choice of repairer' policy - to have their vehicle repaired where they choose. 'VACC's advice to motorists is that if an insurer insists on a different repairer, they should be provided with an explanation that transparently explains the proposed repair methods, and if new or secondhand parts are being used. Having 'choice of repairer' in a car insurance policy is critical and every motorist should demand it from their insurer'...

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